Refund and Returns Policy

At Print Expressions Wow, we are committed to providing the highest quality of products and services. However, we understand that sometimes issues may arise. Please read our detailed Refund and Returns Policy below to understand how we handle refunds, returns, and exchanges for different services and products.

1. Printing and Design Services

a. Custom Printed Products (e.g., business cards, brochures, posters, etc.)

• Order Accuracy: We strive for accuracy in every order. If you receive printed products that are damaged, misprinted, or incorrect due to our error (e.g., incorrect design or printing mistake), we will happily correct the issue at no additional cost.
• Proof Approval: Once you approve the proof (digital mock-up), we begin production. Any errors in the final product due to unapproved changes or mistakes made after proof approval are not eligible for a refund or return.
• Refunds/Returns: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will require photos of the damaged item(s) for verification and to process your return or exchange. Refunds will be issued only if we are unable to correct the issue or provide a replacement.
• Cancellations: Cancellations are allowed only within 24 hours of order placement, before production begins. Once production has started, cancellations will not be accepted.

b. Digital Design Services (e.g., logos, brand design)

• Revision Process: We provide a revision process to ensure your satisfaction. You are entitled to two rounds of revisions after the initial design. After that, additional revisions will be subject to an extra fee.
• Refunds/Returns: Refunds for design services are not offered once the design process has begun. If you are unsatisfied with the final design, we will work with you to resolve the issue through additional revisions or adjustments. A refund may be considered on a case-by-case basis if no work has been completed.

2. Wallpaper Installation Services

• Installation Satisfaction: Our team strives to deliver perfect installation of wallpapers, murals, and other wall coverings. If you notice any issues related to the installation (e.g., peeling, bubbling, or misalignment), please notify us within 7 days after installation. We will arrange for a reinstallation or correction at no extra charge.
• Refunds/Returns: We do not offer refunds for wallpaper installation after the work has been completed unless the issue is a result of a mistake or negligence on our part. If the installation is deemed unsatisfactory and cannot be fixed, we will discuss potential compensation or a partial refund.
• Product Issues: If the wallpaper material is defective or damaged upon delivery, please inform us within 5 days of receipt. We will replace the damaged material or provide a refund if the issue cannot be resolved.

3. General Terms

• Non-refundable Items:
  • Custom-designed products (logos, branding packages, and customized print materials).
  • Specially ordered materials or products.
  • Services that have been completed as agreed upon (e.g., completed print orders or installations).
• Inspection and Approval: Please inspect your printed products or installations immediately upon delivery or completion. If there are any visible issues (such as incorrect printing or installation), contact us right away to rectify the situation.
• Refund Process: Refunds are typically processed within 10-14 business days after the return or issue has been verified. Refunds will be credited to the original method of payment.
• Shipping/Delivery Costs: Shipping charges are non-refundable unless the return is due to our error. If you received a defective or incorrect product, we will cover the cost of return shipping. You must keep all original packaging to facilitate the return process.

4. How to Request a Refund or Return

If you are unsatisfied with your product or service, please follow the steps below:

1. Contact Us: Reach out to our customer support team via phone or email within the timeframe specified above. Include your order number, a description of the issue, and any relevant photos.
2. Return Authorization: After evaluating your case, we will provide instructions for returning the product or resolving the issue. Please do not return any items without receiving prior approval.
3. Resolution: Once we receive the returned product or confirm the issue, we will either issue a replacement, provide a repair, or offer a refund as applicable.

5. Why We Don’t Offer Full Refunds on Custom Services

Custom products and services (e.g., personalized prints, custom branding, and wallpaper installations) are made to your specific requirements. Since these are unique and often cannot be resold or reused, full refunds are not possible once the service or production process has started. However, we are committed to working with you to resolve any issues and ensure that you are satisfied with the end result.